iCARER Communication Awareness Session

  • iCARER Communication Awareness Session
per person

Duration: 3 hrs

Typical Course Hours: 27 Feb. 2020

Next Available Workshop:
27th February 2020 - Shrewsbury

Available Course Dates

Register Interest: If you would like to attend this course please use the register buttons below

Date Venue Trainer Max Delegates Outcomes
27th February 2020 Shrewsbury Julia Pitkin 16 Register Interest

This workshop is commissioned by Shropshire Joint Training

(£21 to £61pp). Apply/register please click here



Communication skills for compassionate relationships

(a validation-approach )

It starts with you! The i in iCARER

 Centre  Associate  Reflect  Explore  Restore™


To have dementia means that you can feel in a constant state of vulnerability. Crucial moments in communication happen when the well-being of everyone is under threat. When it matters most, we as helpers can often act at our worst. 

iCARER is an acronym for a set of skilful therapeutic interaction. It is warmer, richer in feeling than that of everyday life.  The purpose is to find a shared meaning between two people and understand the reality the person with dementia is experiencing.  By using such interaction, the helper is conveying, you are important to me. I am listening. I want to understand. 


iCARER is about helping to create compassionate dementia friendly neighbourhoods through the way we communicate with individuals experiencing dementia to ensure that they feel understood and included. 

Who should attend?

An iCARER has already an understanding of what it's like to live with dementia and learns how best to communicate with the person, particularly when emotions are beginning to run high.

The iCARER Communication Awareness session is 2½ - 3 hrs for care teams, hospital personnel, paramedical, people in local businesses, such as shop owners, supermarkets, post offices, ambulance services, taxi and bus services, bank personnel and individuals.  

The skills are transferable to other relationships e.g. professional and client, parent and child, educator and learner, supervisor and supervisee. Once learnt, these skills cannot be unlearnt! 

What will I learn and do?

  1. an acronym; the iCARER, a set of therapeutic listening & interaction skills, to assist you, the helper when a person is in psychological distress.
  2. to communicate effectively and confidently in difficult situations when emotions are running high and a person's well-being is at stake.
  3. to offer support and guidance to families by demonstrating an alternative way of communicating
  4. how to build therapeutic relationships with people experiencing dementia making practical every-day care easier.

What are the benefits to my community?

  • Helping to create listening dementia friendly neighbourhoods through the way we communicate with individuals experiencing dementia
  • People who respond more positively to the individual’s emotions and needs
  • People feel more competent in handling stressful situations than before
  • Increased morale and decrease in helper burn-out, therefore, higher staff retention in care organisations.
  • Families living with dementia feel supported by their community

If you wish to commission the Dementia iCARER Communication Session for your organisation, please contact, Julia Pitkin on 07886 690026.